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Warranty and Return Policy

What guarantee and warranty do you provide?

GlassesAdvisor.com guarantees 100% satisfaction, or your money back (excluding the delivery charge)! No questions asked! The glasses and original invoice must be sent back to us in good condition within 14 days of the original dispatch date. All frames and lenses also come with a 12-month manufacturer’s warranty which does not cover scratches or damage caused by misuse.

How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

How can I return my eyeglasses from GlassesAdvisor?

At GlassesAdvisor, we guarantee the quality of our eyeglasses and sunglasses. If you are not happy with your product, simply contact us for an exchange or a refund.

We offer a 30-Day Fit guarantee which allows customers to make an equal exchange or return with no questions asked.

*No Refund will be given if the customer entered the prescription incorrectly. We strongly recommend customers who entered a prescription online to text a copy to 6us after the order is submitted. We will be happy to verify all the information before production.